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Setting Clear Client Expectations
The Key to Long-Term Success ๐๏ธ In Customer Success, setting clear expectations is one of the most important steps you can take to...

Meira Farber
Apr 282 min read
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Mastering the Post-Vacation Return
๐งฏ How to Conquer Your Workload Without Burning Out That mountain of emails โฐ๏ธ The missed updates. The backlog of tasks. We've all felt...

Meira Farber
Apr 202 min read
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The Power of Acknowledgment
Turning client frustration into collaboration One of the most powerful things you can do when dealing with an upset client is simply...

Meira Farber
Mar 302 min read
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Disgruntled Clients or Long-Term Advocates?
Anyone in a client-facing role will admit (maybe not publicly), that dealing with an upset client can feel like one of the biggest...

Meira Farber
Mar 262 min read
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Counterintuitive Tip for CS Teams
Document Your Processes Early - Before You Think You Need To! It might feel like overkill when your team is small, but hereโs why early...

Meira Farber
Mar 261 min read
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Client success = Company success
Every company with customers needs a Customer Success (CS) framework. Hereโs the thing: If your clients arenโt happy, theyโll share the...

Meira Farber
Mar 261 min read
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Making a customer-centric change doesn't have to be overwhelming
When companies think about improving the customer experience, the fear is often: โ ๐๐โ๐ ๐๐ผ๐ผ ๐ฑ๐ถ๐๐ฟ๐๐ฝ๐๐ถ๐๐ฒ โ ๐๐ ๐๐ถ๐น๐น...

Meira Farber
Mar 261 min read
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Good Customer Support: The Invisible Thread That Connects Us All
A few days ago, I was at the bank when the clerk asked what I do for a living. When I mentioned that Iโm a Customer Success consultant,...

Meira Farber
Mar 261 min read
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"Retention is the new growth."
Allison Pickens, Former COO of Gainsight The key to driving retention? It starts with asking the right questions during every client...

Meira Farber
Mar 261 min read
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Customer-Centricity Starts Here: 10 Changes Your Team Can Make Today
Becoming a customer-first team doesnโt require a massive overhaulโjust small, consistent actions. Here are 10 ways to make the shift: ๐น...

Meira Farber
Mar 262 min read
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6 Common Mistakes Startups Make with Customer Success (and How to Fix Them)
Customer Success is often an afterthought in early-stage startups, but skipping CS can be (very!) costly ๐ฐ Here are six pitfalls I see...

Meira Farber
Mar 262 min read
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The Power of Asking Questions
I encountered two scenarios that reinforced something we donโt talk about enough: the importance of asking questions. In Customer Success...

Meira Farber
Mar 261 min read
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Customer Success Weekend Tip: Log Off, But Stay Ahead
In Customer Success, truly โlogging offโ can feel impossibleโcustomers have needs 24/7, and thereโs always something that could use our...

Meira Farber
Mar 261 min read
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Why Customer Success Isn't Optional:๐ฑ The True Cost of Churn
In today's landscape, losing customers isn't just about lost revenue. Without a proactive Customer Success strategy, you're facing hidden...

Meira Farber
Mar 261 min read
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CS, Sales, and closing a quarter - how it all ties together
it's all about the assist Too often, CS is seen as a ๐ฑ๐ฐ๐ด๐ต-๐ด๐ข๐ญ๐ฆ ๐ง๐ถ๐ฏ๐ค๐ต๐ช๐ฐ๐ฏ. In reality, CS plays a critical role in driving...

Meira Farber
Mar 261 min read
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๐ Management - the Do's ๐
Iโve been privy to some crazy scenarios of bad management ๐, and on the contrary, fantastic ones ๐ , so naturally, I've been thinking...

Meira Farber
Mar 261 min read
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Prevention vs. Treatment: rethinking customer success
โค๏ธโ๐ฅ ๐ผ ๐ฅ๐๐ง๐จ๐ฅ๐๐๐ฉ๐๐ซ๐ ๐๐ง๐ค๐ข ๐ฉ๐๐ ๐๐๐ง๐๐๐ค ๐ฌ๐๐ง๐ After spending the past week in the hospital with a family member,...

Meira Farber
Mar 261 min read
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Want to provide exceptional Customer Success? Start by planning for success.
I recently listened toย Demir Bentleyย onย Pete Mockaitiss' fantastic podcast sharing his Win the Week frameworkโ5 steps that can transform...

Meira Farber
Mar 261 min read
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