Client Retention Tips

Anyone in a client-facing role will admit (maybe not publicly), that dealing with an upset client can feel like one of the biggest...

Allison Pickens, Former COO of Gainsight The key to driving retention? It starts with asking the right questions during every client...

Customer Success is often an afterthought in early-stage startups, but skipping CS can be (very!) costly 💰 Here are six pitfalls I see...

I encountered two scenarios that reinforced something we don’t talk about enough: the importance of asking questions. In Customer Success...

In Customer Success, truly “logging off” can feel impossible—customers have needs 24/7, and there’s always something that could use our...

In today's landscape, losing customers isn't just about lost revenue. Without a proactive Customer Success strategy, you're facing hidden...

❤️‍🔥 𝘼 𝙥𝙚𝙧𝙨𝙥𝙚𝙘𝙩𝙞𝙫𝙚 𝙛𝙧𝙤𝙢 𝙩𝙝𝙚 𝙘𝙖𝙧𝙙𝙞𝙤 𝙬𝙖𝙧𝙙 After spending the past week in the hospital with a family member,...